At Kloza, we strive to provide seamless collaboration and talent-matching services to businesses. However, we understand that circumstances may arise where a refund request is necessary. This policy outlines our approach to refunds for businesses using our consultative and self-serve models.
For businesses that engage Kloza in the consultative hiring process (one-off projects or full-time hires):
A partial refund (50%) is available if Kloza fails to provide at least three qualified candidates for a role within the agreed-upon timeline.
A full refund is available if Kloza is unable to provide any suitable candidates within the agreed-upon timeline.
No refund will be issued once a candidate has been successfully placed and onboarded by the business.
If a candidate leaves the business or is deemed unsuitable within the first 30 days of hire, Kloza will offer one replacement candidate at an additional cost.
For businesses that use Kloza’s self-serve model to post projects and hire talent independently:
ESCROW Payments: Refunds will be issued only if the project is canceled before work begins, subject to mutual agreement between the business and the creative.
Dispute Resolution: If a dispute arises regarding project deliverables, Kloza will mediate and, if necessary, issue a partial refund based on the level of work completed.
Refund requests must be submitted within 7 days of the issue arising.
Approved refunds will be processed within 10-14 business days to the original payment method.
Refunds do not cover any transaction fees incurred during payment processing.
Consultation fees for talent strategy discussions.
Subscription or premium service fees (if applicable).
Any services rendered outside of the agreed project scope.
For any refund requests or disputes, please contact social@kloza.app with your transaction details and reason for the refund request.
This policy is subject to updates and changes as needed to align with Kloza’s service offerings and business operations.